Frequently Ask Questions

Frequently asked questions

When I upload a 3D model to the site, textures and colours are sometimes missing: how can I make them appear?


When you upload your 3D file in certain formats, for instance .obj, you should include colours, textures and the 3D model in a .zip archive. To upload your 3D model to the site, you must then select the .zip file on your computer.




What are the file formats supported by my3dshoppe for 3D printing?


For best results in your 3D printing, we suggest uploading in .STL or .OBJ format.




What is the maximum file size of a 3D file upload to my3Dshoppe?


The recommended maximum file size is 50MB. We’ll still accept larger files, but anything over 50 MB will provide a degraded experience since manipulation and display of such a large file results in a slower interface and longer delays in repairs etc..




Where can I get 3D files already designed by others?


You can check out this article about the best 3D printing marketplaces





3D technology

When I upload a 3D model to the site, textures and colours are sometimes missing: how can I make them appear?


When you upload your 3D file in certain formats, for instance .obj, you should include colours, textures and the 3D model in a .zip archive. To upload your 3D model to the site, you must then select the .zip file on your computer.




What are the file formats supported by my3dshoppe for 3D printing?


For best results in your 3D printing, we suggest uploading in .STL or .OBJ format.




What is the maximum file size of a 3D file upload to my3Dshoppe?


The recommended maximum file size is 50MB. We’ll still accept larger files, but anything over 50 MB will provide a degraded experience since manipulation and display of such a large file results in a slower interface and longer delays in repairs etc..




Where can I get 3D files already designed by others?


You can check out this article about the best 3D printing marketplaces





Ordering and Payment

When I upload a 3D model to the site, textures and colours are sometimes missing: how can I make them appear?


When you upload your 3D file in certain formats, for instance .obj, you should include colours, textures and the 3D model in a .zip archive. To upload your 3D model to the site, you must then select the .zip file on your computer.




What are the file formats supported by my3dshoppe for 3D printing?


For best results in your 3D printing, we suggest uploading in .STL or .OBJ format.




What is the maximum file size of a 3D file upload to my3Dshoppe?


The recommended maximum file size is 50MB. We’ll still accept larger files, but anything over 50 MB will provide a degraded experience since manipulation and display of such a large file results in a slower interface and longer delays in repairs etc..




Where can I get 3D files already designed by others?


You can check out this article about the best 3D printing marketplaces





Contact

How can I contact you if I can’t find the help I need on your website?


You can contact us directly, or call. We have staff available who speak English and Malay, please indicate your preferred language once you get through to us.
Malaysia: +603-2726 2476 (ext: 4087) If you prefer we also offer live chat, at the bottom right of every page.