Frequently Ask Questions

Frequently asked questions

What forms of payment do you accept?

We accept payment by cash or credit card. For printing weight more than 100gm, payment term is 50% deposit and 50% upon completion. For printing weight more than 1Kg, 100% payment advance is required before printing. The payment is refundable if you not satisfy with the printing quality, subject to level of defect.



How are prices calculated?

The price depends on several criteria, including (but not limited to): -The physical quantity of material used for the end objects -The total quantity of material used during the manufacturing process (supports, offcuts) -Time spent in post-processing, quality control and packaging -The material and finish chosen



What are your shipping methods?

We offer classic delivery: your items are delivered by a parcel service and you typically receive it 2 days after production is complete. Our warranty against printing defect is 1 week after you received the model.



Where do you ship from?

Depending on the country where the order is to be delivered, we will ship it from our workshop based in Cyberjaya, Malaysia.



Can I pick up my objects in my3Dshoppe facilities?

Amongst our shipping methods you can choose self pickup. With this shipping method you can pick up your items at our production centers.



How can I order?

Fill our "Order Form" to place your order, or send Email (sales@my3dshoppe.com) to us for any inquiries.



3D technology

How can I contact you if I can’t find the help I need on your website?

You can contact us directly, or call. We have staff available who speak English and Malay, please indicate your preferred language once you get through to us.
Malaysia: +603-2726 2476 (ext: 4087) If you prefer we also offer live chat, at the bottom right of every page.



Ordering and Payment

What forms of payment do you accept?

We accept payment by cash or credit card. For printing weight more than 100gm, payment term is 50% deposit and 50% upon completion. For printing weight more than 1Kg, 100% payment advance is required before printing. The payment is refundable if you not satisfy with the printing quality, subject to level of defect.



How are prices calculated?

The price depends on several criteria, including (but not limited to): -The physical quantity of material used for the end objects -The total quantity of material used during the manufacturing process (supports, offcuts) -Time spent in post-processing, quality control and packaging -The material and finish chosen



What are your shipping methods?

We offer classic delivery: your items are delivered by a parcel service and you typically receive it 2 days after production is complete. Our warranty against printing defect is 1 week after you received the model.



Where do you ship from?

Depending on the country where the order is to be delivered, we will ship it from our workshop based in Cyberjaya, Malaysia.



Can I pick up my objects in my3Dshoppe facilities?

Amongst our shipping methods you can choose self pickup. With this shipping method you can pick up your items at our production centers.



How can I order?

Fill our "Order Form" to place your order, or send Email (sales@my3dshoppe.com) to us for any inquiries.



Contact

How can I contact you if I can’t find the help I need on your website?

You can contact us directly, or call. We have staff available who speak English and Malay, please indicate your preferred language once you get through to us.
Malaysia: +603-2726 2476 (ext: 4087) If you prefer we also offer live chat, at the bottom right of every page.



 
 
 
 

Robopreneur Sdn Bhd

Unit FC1-37 Block 1 Level 2 Futurise Centre,

Persiaran APEC Cyber 8, Cyberjaya 63000, Selangor Malaysia

WORKING HOURS

8.30AM - 5.30PM    |    Monday - Friday

(Please be informed that we will not be around during public holidays (Malaysia) unless being stated)

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©2019 my3dshoppe