Frequently Ask Questions
Frequently asked questions
What software should I use if I’m a beginner in 3D design?
(versions compatible with the site for 3D printing: "Nightly Build" or v. 0.9.1).
What is 3D printing?
How does 3D printing work?
3D Printing technologies build an object layer by layer to create a complex shape. In order to build this object we need a 3D file that contains accurate information about the geometry of the part. Then the information in this 3D file is sent to the 3D-printer that will build up the material matching the 3D file.
How thick does my object have to be in order to be strong enough?
The minimum thickness of your object depends on the material you use.
With white plastic, a wall with a thickness of 0.03 in (0.8 mm) would be reasonably strong but flexible. Above 0.08 in (2 mm), the walls are really strong.
With coloured material, minimum wall thickness is 0.12 (3 mm) in to ensure your object is solid enough.
With silver material, minimal wall thickness is 2 mm. The model should not include holes less than 3 mm diameter. The object should not include any moving parts.
Keep these values in mind when you design and order your objects. In particular, be careful when you change the object scale.
3D technology
What software should I use if I’m a beginner in 3D design?
(versions compatible with the site for 3D printing: "Nightly Build" or v. 0.9.1).
What is 3D printing?
How does 3D printing work?
3D Printing technologies build an object layer by layer to create a complex shape. In order to build this object we need a 3D file that contains accurate information about the geometry of the part. Then the information in this 3D file is sent to the 3D-printer that will build up the material matching the 3D file.
How thick does my object have to be in order to be strong enough?
The minimum thickness of your object depends on the material you use.
With white plastic, a wall with a thickness of 0.03 in (0.8 mm) would be reasonably strong but flexible. Above 0.08 in (2 mm), the walls are really strong.
With coloured material, minimum wall thickness is 0.12 (3 mm) in to ensure your object is solid enough.
With silver material, minimal wall thickness is 2 mm. The model should not include holes less than 3 mm diameter. The object should not include any moving parts.
Keep these values in mind when you design and order your objects. In particular, be careful when you change the object scale.
Ordering and Payment
What forms of payment do you accept?
We accept payment by cash or credit card. For printing weight more than 100gm, payment term is 50% deposit and 50% upon completion. For printing weight more than 1Kg, 100% payment advance is required before printing. The payment is refundable if you not satisfy with the printing quality, subject to level of defect.
How are prices calculated?
The price depends on several criteria, including (but not limited to):
What are your shipping methods?
We offer classic delivery: your items are delivered by a parcel service and you typically receive it 2 days after production is complete. Our warranty against printing defect is 1 week after you received the model.
Where do you ship from?
Depending on the country where the order is to be delivered, we will ship it from our workshop based in Cyberjaya, Malaysia.
Can I pick up my objects in my3Dshoppe facilities?
Amongst our shipping methods you can choose self pickup. With this shipping method you can pick up your items at our production centers.
How can I order?
Contact
What forms of payment do you accept?
We accept payment by cash or credit card. For printing weight more than 100gm, payment term is 50% deposit and 50% upon completion. For printing weight more than 1Kg, 100% payment advance is required before printing. The payment is refundable if you not satisfy with the printing quality, subject to level of defect.
How are prices calculated?
The price depends on several criteria, including (but not limited to):
What are your shipping methods?
We offer classic delivery: your items are delivered by a parcel service and you typically receive it 2 days after production is complete. Our warranty against printing defect is 1 week after you received the model.
Where do you ship from?
Depending on the country where the order is to be delivered, we will ship it from our workshop based in Cyberjaya, Malaysia.
Can I pick up my objects in my3Dshoppe facilities?
Amongst our shipping methods you can choose self pickup. With this shipping method you can pick up your items at our production centers.
How can I order?